Delete your Velkri account

This page is for Velkri, the team workspace by WasabiBytes LLP, on Android, iPhone, the web and desktop. You can delete your account yourself at any time, without the app installed.

Delete it yourself

• Web or desktop: sign in, open You, then Delete my account. It is also at the bottom of Sign-in and security.
• Android or iPhone: open You, then Delete my account.

Type your email, confirm it's you, and you are signed out on every device.

If you own a workspace

A workspace always has an owner, so for each workspace you own, first do one of these:

• Make another member the owner with Make owner in the workspace's people and access settings. You become an admin and can then delete your account.
• Or delete the workspace in its settings. It closes for everyone, and you can restore it for 30 days.

14 days to change your mind

Your account is erased 14 days after you ask. Until then nobody sees your profile and nothing is erased; to keep your account, sign in and choose Keep my account. After 14 days it can't be undone.

What is deleted

Your name, email, photo and profile details; your sign-in methods (passkeys, Google, Apple and Microsoft sign-in, two-step codes and recovery codes); your sessions, devices and push notification tokens; your API tokens; what Velkri remembers about you; your private AI conversations; your status and settings; and your membership of every workspace.

What stays with the workspace

Workspaces own what is shared in them, so after your account is deleted:

• Messages you sent, direct messages included, stay in their conversations, shown as “Former member”.
• Files, call recordings, transcripts, tasks, decisions and AI documents stay with their projects, where the project's leads manage them.
• The workspace's admins can delete any of it, and it follows the workspace's retention described in our privacy policy.

What we keep, and for how long

• Security and audit records of your sign-ins and account changes stay in each workspace's audit log until the workspace is deleted.
• Usage records for billing stay with the workspace, under an id that no longer leads to you.
• Invoices are kept by our payment providers, Paddle and Razorpay, for as long as tax law requires.
• Backups roll over within 30 days, so deleted data leaves them by then.

Delete some data, not your account

• What Velkri remembers: open Memory and delete items one by one, or choose Delete all.
• Files: delete them in Files. They wait 30 days in Recently deleted, then are erased.
• Messages: delete your own messages from the message's menu.
• A whole workspace (owners only): delete it in the workspace's settings.

If your company manages your account

If your company added you or you sign in with its single sign-on, you can still delete your Velkri account as above; it removes you from every workspace. To leave just one workspace, ask its admin to remove you. Your company's admins decide what happens to the workspace's content.

Can't sign in?

Email [email protected] from the address on your account with the subject “Delete my account”. We confirm it's you, delete the account within 30 days and email you when it's done.